1. RETURN OF GOODS
INFORMATION ON EXERCISING THE RIGHT OF WITHDRAWAL FROM THE CONTRACT - INSTRUCTIONS ON WITHDRAWAL FROM THE CONTRACT
Right of withdrawal
When purchasing as Consumers (individuals performing an activity with an entrepreneur unrelated to their business or professional activity), you have the right to withdraw from the sales contract within 30 days (the statutory period is 14 days, but the store has extended this period for the benefit of the customer) without giving any reason.
The deadline for withdrawal from the contract expires after 30 days from the date on which you came into possession of the item or on which a third party indicated by you came into possession of the item , i.e. from the date on which you received the shipment of goods.
To exercise your right of withdrawal, you must inform us by sending an electronic message
- by e-mail to: info@sklep-spadochronowy.pl
of your decision to withdraw from this contract by means of an unequivocal declaration.
In order to meet the withdrawal deadline, you should send information regarding the exercise of your right to withdraw from the contract before the expiry of 30 days from the date of possession of the item.
Consequences of withdrawal from the contract
In the event of withdrawal from this contract, we will return the payment to you, excluding the cost of delivery of the goods (shipping costs) no later than 14 days from the day on which we received the return of the product . We will return the payment to the bank account indicated by you, unless you have expressly agreed to another solution. We may withhold the return of the payment until we receive the goods, depending on which event occurs first.
You will have to bear the direct costs of returning the items, i.e. the cost of shipping from you to our Store.
You are responsible for any reduction in the value of the item resulting from using it in a way other than necessary to establish the nature, characteristics and functioning of the item.
ATTENTION!
It is not possible to exercise the right of withdrawal in the event of:
- services with properties specified by the consumer in the order placed by him or closely related to his person (individual orders for jumpsuits, parachute covers, main and reserve parachute canopies and parachute helmets);
- services involving an item delivered in a sealed package, i.e. a parachute device, an ARESII altimeter, VISO II+, OPTIMA II, QUATRO, PROTRACK II, SOLO;
- services involving items that, due to their nature, become inseparably connected with other items after delivery;
- benefits that are clearly tailored to the individual needs of the consumer.
2. COMPLAINTS
-DAMAGE OR LOSS OF SHIPMENT DURING TRANSPORT.
The store is not responsible for packages that are lost, damaged or destroyed during transport by a courier company. In such cases, complaints should be directed to the courier company responsible for the delivery of the package.
From the moment of receipt of the goods, only the consumer is entitled to submit a complaint to the carrier and to seek compensation.
Transport law is regulated by the Act of 15 November 1984 , Article 65.
When you receive a package from the sender, the courier company is responsible for the condition of the package – until it is handed over to the recipient. If the package is damaged, you should file a complaint and wait for a refund.
When the parcel is delivered, check that the outer packaging does not have any major damage (holes, dents, etc.)
larger tears).
If you notice damage to the shipment, ask the courier who delivered it to draw up a DAMAGE REPORT.
document required by courier companies to file a complaint. Take photos of the damaged shipment.
IMPORTANT! The complaint protocol should be written on the day of delivery!!!
Remember that accepting a shipment without reservations and without drawing up a DAMAGE REPORT with the courier closes the claimant's
complaint the possibility of obtaining compensation for damaged goods.
Confirmation of damage at a later date.
In accordance with Article 76 of the Transport Law , and more specifically, point 4 , you can still assert your rights.
We must then submit our claim to the postal operator within 7 days of accepting the shipment and prove that the damage occurred between its acceptance by the postal operator and its delivery to the recipient.
In the event of external damage to a shipment delivered via InPost, it is best not to open the package and immediately file a complaint with the Carrier. A complaint can be filed regardless of whether the package was ordered to a parcel locker or delivered by a courier.
When collecting from a parcel locker , remember not to open the package. This way, you can erase any traces such as crushing or tearing the packaging. It is not widely known that currently in almost all parcel lockers there is a special function thanks to which you can immediately send a complaint to the parcel locker operator. In such a case, you need to select it on the screen and put the package back. The next step in such a situation is to call the seller's hotline and report the situation.
SELLER'S LIABILITY TOWARDS THE BUYER
The seller is responsible for the condition of the goods at the time of delivery, but it would be up to the buyer to prove that any damage during shipping occurred before the goods were shipped if they wanted compensation from the seller.
Pursuant to Article 548 of the Civil Code (hereinafter referred to as the Civil Code):
§ 1. Upon delivery of the sold item, the benefits and burdens associated with the item and the risk of accidental loss or damage to the item are transferred to the buyer.
The concept of delivery in the case of sale with shipment is defined in Article 544 of the Civil Code:
§ 1. If the sold item is to be sent by the seller to a place which is not the place of performance, it is deemed, in case of doubt, that the delivery has taken place at the time when, for the purpose of delivering the item to the place of destination, the seller entrusted it to a carrier engaged in the transport of items of this type.
- INFORMATION ON THE EXERCISE OF THE RIGHT TO WARRANTY
Right to warranty.
If you make purchases in the Store as Consumers (i.e. individuals performing an activity with an entrepreneur unrelated to their business or professional activity), you are entitled to a warranty, which means that I, as the seller, am liable for the non-conformity of the delivery of the purchased goods with the contract.
The right to warranty is EXCLUDED for Entrepreneurs.
The basis for the warranty is the presence in the sold product of:
A physical defect, which is the nonconformity of the product with the contract. This occurs in particular when the item:
- does not have the properties that a product of this type should have;
- does not have the properties that the consumer was assured of by the seller or advertising;
- is not suitable for the purpose of which the buyer informed the seller when concluding the contract, unless the trader raised any objection to such purpose;
- was delivered to the buyer in a defective condition.
A legal defect may consist in the fact that the goods purchased by the consumer:
- is owned by a third party;
- is encumbered by the rights of a third party;
- is characterised by restrictions on its use or disposal as a result of a decision or ruling of a competent authority;
The time limit for exercising the right to warranty expires after 24 months from the date on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of the goods, i.e. from the date on which you received the shipment of goods.
For one year of the seller's liability, there is a presumption that the identified defect or its cause already existed at the time of sale.
If the defect is noticed at a later date, i.e. between the 12th and 24th month after delivery of the goods, the consumer should prove that the defect in the goods existed at the time of purchase.
If the Store fraudulently conceals a defect in the sold product, you may make a claim for warranty even after the above deadlines have passed.
In the event of a defect, we will first replace or repair the goods, and if this is not possible, you will be able to reduce the price, specifying the amount by which the price is to be reduced, or withdraw from the contract - if the defect is significant.
To exercise the right to warranty, it is necessary to provide information in any form, along with a detailed description of the defect, by:
SkyDive Shop Parachute Shop 81-198 Mosty ul. Na Wzgórzu 31 or email address: info@sklep-spadochronowy.pl
As a seller, I am obliged to respond to your requests within 14 days. Failure to respond within this period will result in the complaint being considered justified.
The response to the complaint is sent to the e-mail address you provided.
In the event of a refund or price difference, the Store issues a written confirmation of the refund.
Disputes regarding complaints Consumers can pursue through MEDIATION, which is free of charge for consumers. More information on the government website of the Office of Competition and Consumer Protection http://www.prawakonsumenta.uokik.gov.pl/pomoc/